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Derek's Soapbox

Slipped again... post-registration thoughts

So it occurs to me that I missed my normal Friday deadline yet again. I'd stayed at the office 'til after 4 am Friday morning working on Star Wars Celebration IV emails and then came back in later that afternoon. Not that I was really productive at all, so when I went home I figured "Oh, I'll make a blog post later tonight." Nope, instead I just play some Halo 2 and Mercenaries. Very productive indeed.

 

I was just gonna let it all slip until this coming Friday, but I'm gonna have to talk about our absence (and silence) until we get back from Celebration IV, so I wanted to get in a quick note about registration this year. You're going to have to pardon this somewhat scatter-brained post, however. It's getting late and I'm distracted with the war in the stars.

 

No, it wasn't perfect, but once that problem with everyone checking, things went a great deal more smoothly indeed. Registration was way up, both in what people were buying and how many events people signed up for. Lots and lots of things sold out damn near instantly. Sounds to me we need to figure out how to get more events for people to play in... man, I can't wait until we get a bunch more space after the construction is done. I want to fill it all and start bursting at the scenes again right away. Well, maybe I don't want that, but I do want that many more games for people to play in.

 

 To get back to registration, however, I am sincerely sorry that checkout took so long for some people and that so many events sold out so quickly, but we're making incremental process on this issue. One of those things we can fix (and seem to have gotten right after the first hour or two) - the other we can't directly control, it depends entirely on what people submit.

 

But that brings me to the Question of the Week: if you have a suggestion for how the registration process can be improved or tweaked - aside from just making it just go faster and alleviate any/all server/connection issues - then send me an email to tell me about it. One of these days I'm actually going to get all of you to send me some answers to these questions I put out in my blog.

 

After the rush to get events reviewed and ready for registration, the actual opening of registration was almost anti-climactic for me... I mean, there wasn't any all-nighter or anything...

Comments

 

Imran said:

Way to not do well at Event Registration.

May 17, 2007 8:51 AM
 

Caligo said:

Sounds like you guys fixed the problem of the shopping cart "dumping" events this time around. I really don't think checking out was that huge of a problem as long as you've got your event tickets reserved in the shopping cart.

All you need now is to have the same thing happen for hotel registration :)

May 21, 2007 9:01 AM

About Derek Guder

I'm an Event Programming Manager here at Gen Con. My pet projects are the anime & flim events, as well as eGame fun-time, but I also supervise overall gaming event (submission, placement badges, etc.).

I've been going to Gen Con for years as a GM for Eden Studios, running demos of WitchCraft and All Flesh Must Be Eaten that I'd written with "Derek the Elder" and the "Man in the Chicken Coat." It was great sitting down with a bunch of strangers, handing them pre-generated characters (each with their own hosts of secrets) and then sitting back to watch the chaos ensue. Ah, those were the days...

I got into convention work at Anime Boston. I was one of the founding members and with a small group of other dedicated fans, we were able to pull off a wildly successful event: in our first year we have almost 4000 attendees show up and had to close registration and turn people away on Saturday morning, mid-way through the convention.

Ever since then I've loved working at a convention. I almost can't even go to a con anymore unless I'm working in one capacity or another - I just don't know what to do with myself.

So now I'm out in Seattle, but I'm an East Coast boy through-and-through. I grew up all over New England and went to school at Boston University. Seattle's beautiful scenery and weather (c'mon, that ain't rain, it's just a damn light misting) still seems a little unnatural. Where's the snow? The humidity? The sudden drops in temperature? Well, maybe I only actually miss the snow.