We ate at the RAM twice during GenCon. Once on Tuesday (to avoid the crowds), and on Saturday. On Tuesday,we had no wait. However, we were told none of the GenCon stuff was ready for purchase (shirts or growlers or beer.) Expressed disappointment. Talked with IndyDave about some issues, like not being able to get in during the con. He said they were working to accomodate more people by not allowing gaming during the evening hours to seat more people. Also, about a miscommuncation here on the boards (which we cleared up.)
On Wednesday stopped to get my Drizzt growlers and T-shirts we had preordered and I was in and out in about 3 minutes (as they had the preorders ready.)
On Saturday, wound up waiting about 45 minutes (which wasn't too bad, considering we had tried on Thursday and were told an hour and a half wait). Lucked out and got seated right outside the back room where the 20th Birthday Party for Drizzt was being held. IndyDave told us we would have first crack at getting in the room because we were already in the restaurant. Got a free Drizzt growler autographed by R.A. Salvatore who was on hand for the festivities. Also, my daughter (who turned 10 on Tuesday) got a free birthday dessert because she did not get one on Tuesday (IndyDave remebered us, which is quite amazing considering how many people go to the RAM during GenCon.) It was explained to us that the Mile-High Mud Pies were not holding together when taken out of the freezer and that's why they weren's serving any Saturday.
The staff and IndyDave were always pleasant and respectful during my visits (YMMV).
The crowd was not just GenCon people, but also the fans who came to Lucas Oil Stadium. I'm sure the staff was frazzled enough without being yelled at. I understand the lines and waiting times that go with it. It would be disappointing to have to skip the RAM, but it is not something I could not live without.